why buy from us
Why do No18 only sell a small selection of items on your website?
Here at No18 interiors we like to think of ourselves as specialists. We refuse to be ‘just another interiors website’ where you can quite literally lose days scrolling through ‘lamps’ trying to find the perfect light. We want to keep interiors simple and help guide you through making a purchase we know you will love. Let us do the hard work by filtering through every light available in the UK.
Is No18 an online only company?
We are indeed and it’s something we’re incredibly proud of. It means we get to bring new collections to you at the click of a button. We’re an interiors business of the future and we hope to completely revolutionise how interior design is perceived. Which means we aim to keep our customers completely up to speed with new interiors trends by producing a biweekly blog named the #no18styleguide
Is there a No18 show room?
Unfortunately not, but we see this as a huge positive for you. We don’t have the huge overhead costs other interior companies face, meaning we offer the most amazing furniture and styling items at affordable prices, passing these cost savings on to you. Perfect!
How frequently do you update your trends?
Just like fashion, interior trends continuously change/evolve…just when you thought black was the new blue, blue is the new black. We aim to change and update our #no18edits on a quarterly basis. This means you can be guaranteed to find something different with each website visit and can buy in confidence, knowing that the items on our website are bang on-trend and simply the best available in the marketplace.
I’m dubious about ordering online, I usually like to see items in person before purchasing?
Just like fashion, interior shopping is fast moving online at a rate of knots. But please don’t let this deter you. At no18 interiors, we hand select only the very finest furniture and styling items. If it isn’t of exceptional quality, bang on-trend, or a stand out item, it quite simply won’t make our website. In addition to this, every item is thoroughly checked before despatch. A No18 logo quality control sticker is placed on every item before arriving at your door to highlight your item has passed.
What if I find an item on your website cheaper elsewhere?
We’re 99.9% confident you won’t. But if you do, please contact us at email@example.com and we will look into how we can assist you with this. We also offer free UK delivery site wide!
I’ve had to wait months before for a delivery to arrive from another online interiors company, how do I know if an item is in stock?
If you wish to check an item is in stock before purchasing, please email firstname.lastname@example.org with the product name and quantities required and we will happily assist. All items are delivered within 10 working days and any delays will be notified.
Can we collect our order from your warehouse, rather than waiting for the items to arrive via courier?
If your item is in stock, absolutely. Please email us at email@example.com and we will happily advise/assist with this.
What if I don’t like my item when it arrives?
That’s fine, we’ve all had times when you unpack the box and you’re just not sure. In the unlikely event this happens, you have 14 days to return your item to us in a resalable condition. Please see our delivery & returns T&C’s for further information.
How do I speak with someone at No18?
Perfect, we love hearing from you! Please complete our contact form and we will be back in touch within 24 hours Monday-Friday 9-5pm