Free UK Mainland Delivery On Orders Over £50
Free UK Mainland Delivery On Orders Over £50
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Delivery & Returns

Regrettably at the moment shipping is restricted within the UK mainland

  • Free delivery on orders over £50 (UK Mainland ONLY)
  • £5.95 delivery cost on orders under £50 (UK mainland ONLY)
  • Delivery within 7-14 working days from the order being placed
  • For shipping to Channel Islands, Northern Ireland, ROI & Europe please contact us for a delivery quote


Although most No18 products are in stock, some items maybe on back orders with our suppliers/manufacturers which can lead to shipping delays. Delays in this instance will be communicated within 48 hours (Mon-Fri). If more information is required regarding anticipated delivery timelines, please contact us before placing your order and we will happily to advise.


  • Parcelforce: All items under 1metre

(Please ensure your telephone number and email address is entered correctly at the checkout to receive direct tracking information and a 1-hour delivery time slot)


  • Parcelforce/ Own courier/ Pallet logistics: Heavy/large furniture items

(Please ensure your telephone number and email address is entered correctly at the checkout to receive direct tracking information)

*Please be aware. For larger and/or heavier goods couriers deliveries are completely restricted to delivering items to your doorstep only. Pallet deliveries are restricted to curbside/drive way only. Please contact us if a white glove service is required before purchasing and we will send a quote.


The most important thing to us is that your No18 item/items arrive in perfect condition and you’re totally satisfied with the purchase. That's why we take extra measures to make sure they do. We double box smaller items and use lots of recyclable internal packaging. Having said that, we are mindful of our carbon footprint. That’s why we ensure all our cardboard boxes are made using recycled card and they’re totally recyclable for you too.


Any customs charges and additional tax charges served at the border or by receiving couriers are to be paid by the customer. No18 are not responsible/lable for any additional costs to ship goods outside UK mainland



  • 14 days to return items after an order has been delivered
  • Items to be returned in original packaging, in a saleable/brand new condition. 
  • No18 are unable to accept any returns without original packaging. Returned items without original packaging will be rejected and returned back to the customer
  • No18 do not cover the return shipping costs and original postage costs are none refundable
  • Return requests after 14 days will not be considered/approved


All cushions are hand made to order (bespoke) and are none refundable/exchangeable. If you are unsure of fabric colours or choice, please request a free fabric sample in advance of purchasing.


No18 items are quality inspected before despatch. On occasion goods can become damaged in transit. Customers must check ALL ITEMS thoroughly after delivery has been made. Damage/manufacturing issues must be reported within 7 days of delivery including picture proof of damage. Under no circumstances should you dispose of a damaged item unless you are advised to do so by No18.

No18 will not accept ANY faulty return claims after 7 days regardless of circumstances. We urge customers to thoroughly check goods upon receipt. This policy is also outlined in all email communication regarding your order.


  • Email please include your order number, reason for return and photos of any damage and we will advise on how to return
  • No18 do not cover the delivery costs of returns
  • When items arrive safely back to our depot, they are quality checked and a returns decision made
  • You will receive an email confirming this and the relevant Credit amount will be processed in our system
  • Please allow up to 5-10 working days for credit to be completely processed before contacting regarding your refund
  • Shipping costs are none refundable
  • Any refunds via E-credit are valid for 12 months

*It is the customers responsibility to ensure items arrive safely back to us within 21 days from delivery. No18 reserve the right to refuse a full refund if the item returned is returned outside these time frames and if the item/s gets damaged due to lack of packaging or not as originally described at the time of the returns request.