Free UK Mainland Delivery On Orders Over £50
Free UK Mainland Delivery On Orders Over £50
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Delivery & Returns

SHIPPING NOW RESUMED TO NI AND ROI

Please kindly select the correct shipping at check out. Orders to NI/ROI with UK mainland shipping incorrectly selected will regrettably be cancelled and refunded.

DELIVERY OUTLINED:

  • Free delivery on orders over £50 (UK Mainland ONLY)
  • £5.95 delivery cost on orders under £50 (UK mainland ONLY)
  • £16.95 delivery cost on all orders to Northern Ireland & Republic of Ireland
  • Delivery within 7-14 working days from the order being placed

DELIVERY EXCEPTIONS:

Although most No18 products are in stock, some items maybe on back orders with our suppliers/manufacturers which can lead to shipping delays. Delays in this instance will be communicated within 48 hours (Mon-Fri). If more information is required regarding anticipated delivery timelines, please contact us before placing your order and we will happily to advise.

DELIVERY PARTNERS SMALLER GOODS: 

  • DPD: All items under 1metre

(Please ensure your telephone number and email address is entered correctly at the checkout to receive direct tracking information and a 1-hour delivery time slot)

DELIVERY PARTNERS LARGER GOODS:

  • TNT/ DHL / Parcelforce: Heavy/larger items

(Please ensure your telephone number and email address is entered correctly at the checkout to receive direct tracking information)

*Please be aware. For larger and/or heavier goods, customer assistance may be required to help with the unloading of these items. Couriers are completely restricted to delivering items to your doorstep only

NO18 PACKAGING & OUR SUSTAINABILITY COMMITMENT:

The most important thing to us is that your No18 item/items arrive in perfect condition and you’re totally satisfied with the purchase. That's why we take extra measures to make sure they do. We double box smaller items and use lots of recyclable internal packaging. Having said that, we are mindful of our carbon footprint. That’s why we ensure all our cardboard boxes are made using recycled card and they’re totally recyclable for you too.

PLEASE NOTE IRELAND & NORTHERN IRELAND DELIVERIES/TAXES:

Any customs charges and additional tax charges served at the border or by receiving couriers are to be paid by the customer. No18 are not responsible for any additional costs to ship goods to NI or ROI

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RETURNS POLICY:

  • 14 days to return after an order has been delivered
  • Items are to be returned in the original packaging, in a saleable/brand new condition
  • Items not in their original packaging will be rejected
  • No18 do not cover the shipping cost of returns
  • Return requests after 14 days will not be considered/approved

CUSHIONS RETURNS POLICY:

All cushions are hand made to order and are none refundable/exchangeable. If you are unsure of fabric colours or choice, please request a free fabric sample in advance of purchasing.

FAULTY/DAMGAED GOODS POLICY:

No18 items are quality inspected before despatch. On occasion goods can become damaged in transit. Customers must check ALL ITEMS thoroughly after a delivery has been made. Damage must be reported within 7 days of delivery. Damage claims made after 7 days are not valid and No18 are not obligated to put this right as per our t&cs.

HOW TO RETURN:

  • Email info@no18interiors.com please include your order number, reason for return and photos of any damage and we will advise on how to return
  • No18 do not cover the delivery costs of returns
  • When items arrive safely back to our depot, they are quality checked and a returns decision made
  • You will receive an email confirming this and the relevant Credit amount will be processed in our system
  • Please allow up to 5 working days for the credit to be completely processed
  • Shipping costs are none refundable
  • Any refunds via E-credit are valid for 12 months

*It is the customers responsibility to ensure items arrive safely back to us within 14 days from delivery. No18 reserve the right to refuse a full refund if the item returned is damaged due to lack of packaging or not as originally described at the time of the returns request.

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