No18 office is closed from the 22nd December, reopening on the 3rd January 23...
Any communication received during this time frame will be replied to on the 3rd January 2023.
We love hearing from you, please get in touch using the contact form below...
Our office is open Mon-Fri 9-5pm and we aim to respond to emails within 24 hours. This can take longer to reply during busier seasonal periods. Please also check your spam/junk folder for any correspondence from us as our emails sometimes hide there.
If you contact us between Friday-Sunday, we will respond on the following Monday.
No18 Customer Care Team x
Polite reminder: Due to on going strikes/courier service issues at the moment, all orders placed after 15th December are being despatched in the new year when our warehouse re-opens.
*If your query is regarding delivery, please be aware No18 deliveries take between 7-14 working days from the order being placed (UK Mainland). We politely ask customers only make contact regarding delivery queries if the time frame exceeds 14 working days. Rest assured you will be contacted directly if we anticipate exceeding these delivery time frames.
*If your query is regarding time frames for pre-order purchases. The anticipated delivery dates are outlined on the relevant item's product page. We will contact you directly should these time frames change.